Tuesday, January 31, 2017

Update: 2/1/17

What's happening!

We have been doing a tremendous amount of waiting, and that waiting is (thankfully!) nearly over.

We are so excited that we may need to acquire a fainting couch.

We have ordered a "short run" from the "Hopeful Factory" --- and it is on its way. So, hooray!  There is some delay because of the Chinese New Year. (Since the materials are all being sourced from Asia, this impacts us.) So, boo.


We found out for sure just a few minutes ago that it would not be here this week, so we decided to go ahead and send the update now.

The contract negotiations continue at the breakneck pace of the Flash... from Zootopia. Yeah, we really feel the main character's pain. The bright side is, our lawyers assure us that the contract we have drafted is indeed quite rigorous.


Lastly, we have definitely secured (in a precautionary measure, should both of these other options somehow fail) multiple raw material suppliers. (Of course, if we come across better deals than the ones we have secured, we are open to discussion! So don't be shy if you happen to be such a supplier.)


We are looking forward to our next update having significantly more pictures and videos and a possible use of a fainting couch.

We are extremely thankful for your patience.  We had no idea that this would take even half as long as it has when we started.  But our collective patience is about to pay off, and we can hardly express how thankful we are.  But we'll try anyway!

Thanks for reading, and thanks for backing us!




PS--For those wanting to update their addresses, don't forget, you can update your address any time on the website.  Just click on right right hand side, "Manage your shipping address."  And if we can help, let us know!

44 comments:

  1. I missed your kickstarter, but have followed your production struggles with sympathy and interest. Sounds like you are reasonably close to actual production. Yea! Is there any hope of getting a discount on an order for an order of 40 or 50? I'd really like to support your determination to get this product out, but my gaming budget is tight. In any case, keep on plugging away.

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  2. Another month, another bag of excuses. Can't wait to read what the March 1 update brings....
    Alan Weymouth

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  3. On pins and needles waiting for the next monthly update!! I'm praying for good news haha.

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    Replies
    1. Update posted to Kickstarter:
      https://www.kickstarter.com/projects/gamenightlife/gnl-
      mats/posts/1806109

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  4. So, I guess you can't be bothered to update here and the Kickstarter page? Too busy waiting?

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  5. Yeah I was thinking same thing :(

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    Replies
    1. ... Its one link away. Jesus guys. Get over yourself

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  6. It's always been "one link away". So why have this page at all, if you aren't going to update it? Copy/paste is pretty damn simple too.

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  7. Big update on the kickstarter!
    https://www.kickstarter.com/projects/gamenightlife/gnl-mats/posts/1847975

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  8. Seriously some of the WORST communications I've ever seen. Literally years of "We've got a problem, factories screwingup blah blah blah." then finally "Oh everything is great! Finally!" and then a month and.... nothing. I've been predicting no delivery on this for a long time but was hoping to be wrong. A fundamental lack of understanding about how customer service works.

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    Replies
    1. Honestly, you've been the worst part of it.

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  9. It's looking good! https://www.kickstarter.com/projects/gamenightlife/gnl-mats/posts/1848088

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  10. *Looks in mailbox* Look!!! More excuses.

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  11. "We don't even reply or post on this blog. That way we only have to make up a story once a month."

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  12. "Oh hey look, another 'Quality Control' issues post. We are now up to two years after promised delivery and yet mysteriously they just can't seem to find anyone in the industry who can produce these mats. The company has time and time and time again been told by many people (Look at their Kickstarter comments) that they should update more than once a month. Those pleas are ignored. It boggles the mind that anyone who was telling the truth could act like this.

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    Replies
    1. I retract everything bad, ignoble or just silly thing I've ever said about Fred.

      You were right Fred. Sorry.

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  13. I think people are beginning to realize, that this product will never be delivered. I purchased mats after the Kickstarter from the website and have asked for a refund, it's always been denied. I assume, because the money is gone. I hope I'm wrong, only time will tell. At some point, even they must grow tired of the charade.

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    Replies
    1. No I really don't think you are wrong. They took the money and left with it and now they simply keep lying about it so they don't get sued or something.

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  14. I can't read the Kickstarter update as I wasn't a backer, but I assume from the tone of the comments it wasn't good. I wonder what they did with the money.

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  15. Asked again for a refund. Was told I could cancel my order any time. I can't. Was told I wasn't charged, and would only be charged when the product shipped. I was charged the full amount.

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  16. Allegedly, the mats were "scheduled to arrive on the docks" on September 30th. Now October 19th and no update. Prepare for a Nov 1 update where they say something about a delayed shipment or a printing problem.

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  17. How many of you got your mats?

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  18. I have not heard anything about them shipping, no email, no nothing, so if anyone has any information on it, please share.

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  19. Nobody has gotten anything. I still remain dubious that this is happening at all. No pictures. No real updates... nothing. If I am wrong, awesome. I get mats. But if they really had mats, why wouldn't they post a TON of stuff about that huge accomplishment? No reason, right? This is what they wrote in November:

    "This should be the last update before the first shipment of tiles goes out! (If not, it’ll be the start of December that they go out from us to you.)"

    Start of December, huh? Well it is now mid-December and still no progress. At this point, I am fascinated to see how long this can go.

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    Replies
    1. So annoyed this is looking like a scam. What a great product this would have made.

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  20. For what it is worth, I got an email today saying "I should have mine soon, as long as I ordered 8 inch tiles". Most of my order was 8 inch tiles, but unlike the Kickstarter folks, I couldn't change my order and reminded him of that. We shall see. I live only a couple states from TN (assuming they are mailed from there) so even with Holiday shipping, they shouldn't take long to reach me. I'll post here if I do.

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  21. Correction, my order has NOT shipped according to latest email.

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  22. I placed my order in 2015. I have still never had any actual communication from these people about anything. $123.00. The minute I started requesting a refund, I never heard that from them ever again.

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  23. They have responded to me when I asked for refunds..to refuse them. Argued that I had not actually payed for the items. I had. My order was not as large as yours, I thank my lucky stars for that.

    In my recent communication with them, they first claimed I'd have the mats soon as they had been shipped, then they did an about-face, and admitted they had not.

    Pitchforks and torches are out on the Kickstarter page. Many of the people there had a lot of trust in that these would be delivered and now are realizing they likely won't.

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  24. I hope people aren't still pre-ordering these from this websites store. there should be some way to report it.

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  25. Kickstarter update today. No shipping until after Christmas. Jerry was sick.

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  26. So, Christmas will drag on into New Year's Day. So another 3 weeks before shipping starts. Let's see if there are more excuses. I guess Jerry is doing all this by himself.

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  27. To be technical he didn't actually say christmas, he used the term holiday would is probably christmas/New year.

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  28. Was told shipping would start right after Christmas. Assuming the larger definition of "Holidays", and that I was told ALL would be shipped at the same time, my order should arrive no later than the middle of next week. I'll keep you posted.

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  29. To date, I have not received my mats. I would have expected, that if mailed on January 2, that they would be delivered today. At the latest, on Wednesday..most likely delivery on Monday. I am not far from TN and things normally take 4-5 days.

    Looking at the Kickstarter comments, the only persons to have received mats are those that picked them up locally. I think two customers.

    I am wondering if, GNL is playing some kind of Game Mat, Ponzi trying to hold off due to cash shortage. God only knows.

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  30. I'm not sure why you think you've been sent anything.

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    Replies
    1. You mean other than Jerry said ALL the orders would be mailed after the Holidays? Other than that, no reason.

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  31. My kickstarter order arrived today via USPS parcel select.
    https://imgur.com/gallery/Xzwul

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